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Best Cell Phone Service Providers
The Top Wireless Phone Service Providers for 2008
According to Consumer Reports

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Consumer reports ranked cell phone service in 20 cities in its January 2008 magazine. In most cases, Verizon came out on top while Sprint ranked last.

Cities surveyed:  Atlanta, Boston, Chicgo, Cleveland, Dallas-Fort Worth, Denver, Detroit, Houston, Las Angeles, Miami, Minneapolis-St. Paul, New York, Philadelphia, Phoenix, San Diego, San Francisco, Seattle, St. Lousi, Tampa, Fla. and Washington, D.C.

Selected comments:

  • Verizon Wireless Top rated in 16 of 20 cities: "among the better carriers this year and in our earlier surveys."
  • T-Mobile, usually #2 or #3: "another solid performer that often offers more for your money."
  • Alltel Wireless, scored #1 in Cleveland, Phoenix and Tampa: "One of the better providers in the three metro areas for which we had adequate survey data."
  • AT&T, usually ranked next to last, "Home of iPhone, but trails the better carriers in almost all respects."
  • Sprint, nearly last in all citiess: "bottom ranks of carriers we rate."

Consumer reports said poor cell-phone service has not improved:
  • "Our largest-ever survey of cell-phone users found the reader score for cell carriers essentially unchanged from last year’s survey, at 67. That ranks cell carriers below services such as hotels, supermarkets, digital cable TV, and even HMOs in terms of how well they please the consumer. Only 47 percent of our respondents told us that they were either completely or very satisfied with their cell-phone service, a low showing for any type of service in the U.S."
Read the full survey titled "2008 Ratings Cell-phone service" on page 34 of the January, 2008 issue.

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